Skip to main content

Built for the Americas.

Client Portal
AF Global

Government and Public Sector

Digital government that works beyond the portal.

AF Global modernizes citizen services and the internal processes, documents, systems and controls required to deliver them effectively.

Discuss a Government InitiativeExplore GobernAPP

Complete lifecycle

  1. 1Citizen request
  2. 2Registration
  3. 3Internal assignment
  4. 4Process execution
  5. 5Documents & evidence
  6. 6Response
  7. 7Measurement & audit

The gap

A digital front door is not enough.

Many public-sector digital initiatives fail because the citizen-facing portal is disconnected from the operation behind it.

  • Internal workflows
  • Responsible departments
  • Documents and case files
  • Deadlines and service levels
  • Legacy systems
  • Communications and notifications
  • Audit evidence
  • Management indicators

AF connects

AF connects the citizen experience with the complete institutional operation behind it.

Government capabilities

The operational surface a modern public institution needs.

  • Citizen Requests & Services

    • Requests and procedures
    • PQRS and petitions
    • Registration and tracking
    • Citizen communications
    • Clarification and correction cycles

  • Internal Administrative Processes

    • Contract management
    • Approvals
    • Payments and accounts payable
    • Internal requests
    • Administrative proceedings

  • Documents & Records

    • Electronic files
    • Correspondence
    • Classification and metadata
    • Retention and disposition rules
    • Audit and traceability

  • Integration & Interoperability

    • Legacy applications
    • Financial systems
    • Identity services
    • External platforms
    • Government information systems

  • Operational Control

    • Deadlines
    • Service levels
    • Alerts
    • Workload
    • Management dashboards
    • Audit evidence

  • Governance & Evidence

    • Responsible parties for every action
    • Version and access control
    • Complete operational history
    • Configurable retention rules
    • Institutional reporting

Integrations are configured per project. AF does not claim connectivity with specific government platforms unless explicitly agreed.

AF Government Model

The relationship between the platforms and the group that operates them.

One vertical stack. Understandable without technical knowledge.

GobernAPP

Citizen and government service experience

Intelligent SGDEA

Documents, files, records and correspondence

BPMS.Ai

Process orchestration and operational control

AF Global

Process design, implementation, integration, operation and improvement

Featured evidence

Modernizing a critical municipal process ecosystem.

In 2024, AF assumed comprehensive responsibility for the Envigado municipal platform. The inherited environment contained hundreds of process models and multiple integrations. AF documented, stabilized and began modernizing the ecosystem — including performance and user-experience improvements — and has redesigned critical processes such as contract management, PQRSDF and high-volume RIPS registration. The platform is evolving into Débora.

Read the full Envigado story

Historical platform inventory identified during AF's assessment

  • 400+process models identified
  • 1,400+active deployments identified
  • 3.2M+historical process instances recorded

Historical inventory only — not annual volumes and not exclusively generated by AF.

Government use cases

Institutional problems AF is currently solving.

  • Citizen service and PQRS

    Register, route, resolve and document citizen requests within institutional service levels.

  • Digital procedures

    Fully digital procedures with clarification cycles, notifications and evidence.

  • Contract management

    End-to-end control of contractual processes, milestones and supporting documents.

  • Correspondence & internal filing

    Registered communications with responsible parties and audit history.

  • Electronic document & records management

    Records, retention rules and file continuity connected to daily operations.

  • Health & social-service processes

    High-volume clinical registration, benefits and social-program administration.

  • Inspections & administrative control

    Inspection workflows with mobile capture, evidence and control indicators.

  • Internal service management

    Shared-services requests, approvals and interdepartmental workflows.

Regulation & compliance

Technology should help institutions demonstrate how work was managed.

Technology should help public institutions demonstrate how decisions, documents and services were managed.

  • Audit trails
  • Responsible parties
  • Deadlines
  • Document integrity
  • Version control
  • Access control
  • Operational evidence
  • Reports

Final compliance depends on institutional rules, implementation scope, information governance and the applicable legal framework.

FAQ

Common questions from public institutions.

Does AF replace our existing government systems?
No. AF connects legacy systems, financial platforms, identity services and information systems into a coordinated operation. Replacement is a decision, not a prerequisite.
Can AF start with a single process before expanding?
Yes. AF frequently begins with one critical process — for example PQRS or contracts — and expands the operating model to additional processes with the same platform and governance.
How is regulatory compliance approached?
The solution provides capabilities that support institutional controls, traceability and evidence. Final compliance depends on institutional rules, implementation scope, information governance and the applicable legal framework.

Continue exploring

Talk to AF

Which public service or internal process should operate digitally?

Tell us about your institutional priorities and constraints — an AF specialist will follow up.

Already an AF client?

Support requests are handled through the Client Portal — not this form.

Open Client Portal