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AF Global

Business Process Automation

Turn fragmented work into controlled digital operations.

AF Global redesigns and automates end-to-end operations by coordinating people, systems, documents, decisions, deadlines, software robots and AI.

Discuss Your OperationSee the AF Delivery Model

Controlled operation

RequestTaskDecisionDocumentSystemSLAEvidence

Problem

Work becomes expensive when the process only exists in people's heads, emails and spreadsheets.

  • Work distributed across email, chat and spreadsheets
  • Repetitive manual entry across systems
  • Responsibilities that are difficult to track
  • Decisions without standardized rules
  • Deadlines controlled manually
  • Documents separated from the process
  • Systems requiring repeated transcription
  • Limited operational visibility
  • Processes dependent on key individuals

AF Outcome

A controlled digital operation.

AF creates a controlled digital operation where every request, responsibility, decision, document, deadline and result can be followed.

Capabilities

What AF brings together on this solution.

  • Process Design

    • Current-state understanding
    • Process mapping
    • Pain-point identification
    • Future-state design
    • Roles and responsibilities
    • Rules and exceptions

  • Digital Workflow

    • Requests and cases
    • Forms
    • Tasks
    • Approvals
    • Deadlines
    • Escalations
    • Notifications

  • Documents and Evidence

    • Supporting documents
    • Generated documents
    • Version control
    • Process history
    • Evidence and auditability

  • Systems and Automation

    • Existing systems
    • Data exchange
    • Software robots
    • AI agents
    • Business rules

  • Operational Control

    • Work queues
    • Status
    • Service levels
    • Alerts
    • Workload
    • Dashboards
    • Continuous improvement

  • AF Delivery

    • Business analysis and process leadership
    • Configuration and engineering
    • Integration and robotization
    • Change management support
    • Post-launch operation and improvement

How AF delivers

A transformation sequence, not a one-time deployment.

  1. 01

    Understand the operation

  2. 02

    Redesign the process

  3. 03

    Configure the digital workflow

  4. 04

    Connect systems and documents

  5. 05

    Automate repetitive work

  6. 06

    Deploy and stabilize

  7. 07

    Measure and improve

Ecosystem

How AF companies and products combine.

Not every project requires all companies or products. AF composes the right combination for each context.

AF Automation Force

Process transformation and implementation

BPMS.Ai

Orchestration

AF Robotics

Software robots and AI agents

Ariafina

Engineering and integration

Intelligent SGDEA

Documents and records when required

AF Global

Complete accountability

Not every initiative requires every AF company or product. Scope is composed for each project.

Use cases

Where AF applies business-process automation.

  • Accounts payable

    Invoice capture, validation, approvals and payment coordination.

  • Contract management

    Milestones, approvals, obligations and supporting documents.

  • Customer onboarding

    Data capture, verification, records and downstream systems.

  • Supplier management

    Registration, evaluation, obligations and communication.

  • Internal service requests

    Shared-service requests routed with SLAs and evidence.

  • Claims and cases

    Reception, analysis, decision and response with full history.

  • Approval processes

    Structured decisions with rules, evidence and traceability.

  • Quality and compliance workflows

    Controls, exceptions, records and audit-ready evidence.

  • Operational incident management

    Detection, routing, action and closure with audit trail.

  • Employee and administrative requests

    HR and admin flows with clear ownership and deadlines.

Evidence

Where AF has done this kind of work.

We only reference validated engagements. Additional cases are shared under NDA on request.

Envigado

Municipal ecosystem

AF took control of a complex inherited operational ecosystem: documenting, stabilizing and beginning modernization.

Case

Comfama

Enterprise operational initiatives (details under NDA).

Case

Uniremington

Institutional operational work (details under NDA).

Case

Altipal

Commercial operational automation (details under NDA).

FAQ

Common questions — Business Process Automation.

Do we need to replace our current systems?
No. AF is designed to work with the systems you already use, integrating and complementing them rather than forcing replacement.
Can AF automate only part of a process?
Yes. Scope is defined per initiative — a specific stage, a full end-to-end process, or a portfolio of processes.
Can existing documents and applications remain in use?
Yes. AF connects the operation to the applications, repositories and documents you already rely on.
Does AF only implement technology?
No. AF leads process design, business analysis, change and the operation itself — technology follows the operation.
Can AF support the operation after launch?
Yes. AF can operate and continuously improve the solution after production.
How is the scope of an initiative defined?
Through a structured discovery: business objectives, current-state assessment, constraints, priorities and measurable outcomes.

Related

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Which operation should work better?

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