Colombia · Higher Education
Student credit decisions moved from days to hours.
A digital credit process combining student portal, BPMS workflow, credit review, document generation and certified electronic signature.
Operating model
Client
Uniremington
Colombia
- Process Engineering
- BPMS
- Digital Portal
- Electronic Signature
- Integrations
- ~5 days
- before implementation
- 1 day
- after implementation
- 4 hours
- in some cases
The operational challenge
What was actually happening in the operation.
01
The student credit process required multiple interactions and traditionally took approximately five days.
02
That duration affected the speed with which students could complete their enrollment-related financial process.
Before
How the process operated before AF.
- 01
Student request
- 02
Multiple interactions
- 03
Manual review
- 04
Paper signature
- 05
~5 days
What AF changed
Not a technology list — a change in how the work runs.
AF designed and implemented a digital credit process integrating the student portal, BPMS workflow, academic and payment information, credit review, document generation and certified electronic signature.
People
- Students submit and follow their request in one place; reviewers work from complete information.
Process
- Application, validation, approval, documents and signature run as one governed flow.
Documents
- Credit documents are generated by the process and signed electronically.
Systems
- Academic and payment information is integrated into the credit decision.
- Student portal
- BPMS workflow
- Academic / payment information
- Credit review
- Document generation
- Certified electronic signature
Operating model
How the solution works end to end.
- 01
Student portal
- 02
BPMS workflow
- 03
Credit review
- 04
Document generation
- 05
Electronic signature
Schematic
Measurable impact
Verified figures only.
- ~5 days
- before implementation
- 1 day
- after implementation
- 4 hours
- in some cases
The process moved from an average of approximately five days to one day, with some cases completed in as little as four hours. Four hours is not the standard result for every case.
For a student, a credit decision is not an administrative step — it is what determines whether enrollment can be completed. The process moved from an average of approximately five days to one day, with some cases completed in as little as four hours.
The broader relationship also includes a complex faculty-planning process implemented using BPMS, which shows the same approach applied to academic operations rather than only to student-facing requests.
What this demonstrates
Capabilities another operation can apply.
Each organisation's context is different, so this describes demonstrated capability — not a result another company will reproduce identically.
- Cycle-time reduction in a decision process with multiple participants
- Digital portals connected to a governed BPMS workflow
- Document generation and certified electronic signature inside the process
- The same approach extended to complex internal academic processes
Related capabilities
Solution
Automate Business Operations
The AF capability applied in this story.
Solution
Document & Case Management
The AF capability applied in this story.
Solution
Systems & Data Integration
The AF capability applied in this story.
Industry
Education
AF Global helps education institutions coordinate requests, documents, approvals, academic operations and administrative services across the complete institutional journey.
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