Uruguay · Maritime / Logistics
From maritime service requests to billing control in one digital workflow.
An end-to-end digital operating model built on BPMS.ai, formally closed with objectives achieved and deliverables received and accepted.
Operating model
Client
Gomistar
Montevideo · Uruguay
- Process Engineering
- BPMS
- Portals
- Document Management
- Workflow Automation
- End-to-end
- digital operating model delivered
- 2 portals
- operational and customer
- 23 Apr 2026
- formal project closure — objectives achieved
- Received & accepted
- documented deliverables
The operational challenge
What was actually happening in the operation.
01
Gomistar needed greater traceability and operational control over the management of maritime transportation services and transit orders.
02
The process involved operational registration, service evidence, customer interaction, administrative review and billing information.
Before
How the process operated before AF.
- 01
Service request
- 02
Field operation
- 03
Dispersed evidence
- 04
Administrative review
- 05
Billing information
What AF changed
Not a technology list — a change in how the work runs.
AF performed process analysis and designed and implemented an end-to-end digital operating model using BPMS.ai.
People
- Operational, administrative and customer roles work in the same traceable flow.
Process
- Service request, execution, review and billing support form one continuous process.
Documents
- Service evidence is captured digitally as part of the operation.
Data
- Daily and weekly reporting is produced from the process itself.
- Operational web portal
- Customer portal
- Digital service records
- Administrative workflows
- Daily service reporting
- Weekly reporting for customer review
- Acceptance / rejection mechanisms
- Billing support reports
- QA and production environments
- User training
- Stabilization
Operating model
How the solution works end to end.
- 01
Service request
- 02
Operational portal
- 03
Digital evidence
- 04
Customer review
- 05
Billing support
Schematic
Measurable impact
Verified figures only.
- End-to-end
- digital operating model delivered
- 2 portals
- operational and customer
- 23 Apr 2026
- formal project closure — objectives achieved
- Received & accepted
- documented deliverables
The closing documentation records achievement of objectives and acceptance of deliverables. It does not quantify percentage improvements, so none are published here.
Maritime transportation services produce operational facts in the field and financial consequences in the back office. Gomistar needed those two ends connected, with evidence in between.
The delivered model covers the full lifecycle: request, field operation, digital service record, administrative review, customer acceptance or rejection and billing support — with QA and production environments, training and stabilization. The project has a formal closure document dated 23 April 2026, with achievement of objectives as the stated reason and deliverables marked received and accepted.
What this demonstrates
Capabilities another operation can apply.
Each organisation's context is different, so this describes demonstrated capability — not a result another company will reproduce identically.
- End-to-end process design from field operation to billing support
- Portals that bring customers inside the operational flow
- Digital evidence as the basis for administrative and billing control
- Formal delivery discipline: QA, training, stabilization and documented acceptance
Related capabilities
Solution
Automate Business Operations
The AF capability applied in this story.
Solution
Document & Case Management
The AF capability applied in this story.
Solution
Systems & Data Integration
The AF capability applied in this story.
Industry
Logistics, Transportation & Maritime
AF Global connects operational requests, dispatch, field teams, systems, service evidence, customer confirmation and billing readiness.
More evidence
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