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MARITIME OPERATIONS

Orchestrate maritime operations from service request to billing.

Connect field operations, customers, documents, approvals, reporting and billing in one controlled digital workflow.

Discuss a Maritime OperationView Gomistar case study

Maritime operating chain

Vessel / maritime serviceOperational personnelPortalBPMS orchestrationDocuments + dataCustomer reviewAdministrationBilling / reporting

Positioning

The Maritime Operations Platform is not an isolated piece of software. It is a platform for orchestrating maritime and port operations end to end — from the moment a service is requested to the moment it is billed.

The challenge

Maritime operations span more actors than any single form can hold.

Problem

A maritime service touches many hands and many sources of information.

  • Requests and service orders
  • Operational personnel in the field
  • Recording of service start and completion
  • Service records and supporting documents
  • Interaction with customers
  • Review and approval of services performed
  • Consolidation for billing
  • Operational and administrative reporting
  • Multiple actors and multiple sources of information

AF Outcome

The challenge is traceability of the full service cycle.

The challenge is not only digitalizing forms. It is keeping traceability of the complete service cycle — so that what happened in the field, what the customer validated, what administration approved and what was finally billed remain a single, connected operational record.

Solution model

One controlled flow across the service cycle.

  1. 01

    Service request

    The service is requested and registered with its operational scope.

  2. 02

    Field operation

    Operational personnel record start and completion of the service.

  3. 03

    Digital evidence

    Service records and supporting documents are captured digitally.

  4. 04

    Customer validation

    The customer reviews and confirms the service performed.

  5. 05

    Administrative control

    Administration reviews, approves and consolidates the operation.

  6. 06

    Billing

    Approved services move to billing with their supporting evidence.

Capabilities

Capabilities available to a maritime operation.

Not every implementation uses every component. The scope is defined per operation.

  • Process & orchestration

    • Process Engineering
    • BPMS orchestration
    • Approval workflows

  • Portals

    • Operational portals
    • Customer portals
    • Role-based access

  • Evidence & documents

    • Digital service records
    • Document generation
    • Operational traceability

  • Reporting

    • Automated reporting
    • Operational visibility
    • Administrative consolidation

  • Integrations

    • Integrations with existing systems
    • Structured data exchange

  • Extensions

    • RPA / AI extensions when required

Reference case

Built in real maritime operations.

AF implemented an end-to-end operating model for Gomistar in Uruguay, including operational and customer portals, digital service records, administrative workflows and automated reporting. The project was formally closed with its objectives achieved and deliverables accepted.

View Gomistar case study

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Turn complex maritime operations into controlled digital workflows.

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